Returns

UK Return Policy

Our returns policy on all order is 28 days from the date of delivery.

 

Our Returns

We are unable to offer a refund or replacement on items that are not re-saleable. If you receive a damaged, faulty product or suffer an allergic reaction, please contact our Customer Care team in the first instance.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You have 28 days from the date you receive your order to return it for a refund.

Once received, it can take up to 10 days for your order to be processed by the warehouse.

Refunds can take up to 5 working days to show on your account

Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tamper-resistant seals, packaging and any cellophane intact.

Returning An Item

To return your product, you should mail your product to:

The Pip Box/ 3PLWOW, Unit 1, Cumberland House, Cumberland Rd, North Shields, NE29 8RD

To complete your return, we require a receipt or proof of purchase, order number or email address as well as your FULL NAME to be included on a note inside your parcel.

Responsibility

We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

Please keep your proof of return until the refund has been processed as it may be required.

Free Gifts must also be returned before your refund can be processed. If the free gift is not returned, we reserve the right to deduct the value of the free gift from your refund.

We do not accept returns after the applicable return period above.